Experience
A breakdown of my professional journey, community involvement, and technical projects.
Professional Experience
Game Host Bros
Customer Support Representative
Assisted customers with server configuration and performance while ensuring reliable uptime for their communities. This also included benchmarking servers for potential tweaks to improve server performance while still keeping things smooth and stable.
Key Takeaways
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Config Tweaks:
Helped with lowering the crash rate of Minecraft servers by tweaking JVM flags according to self-research and prior experience. This also applied to the Hytale launch where several memory leaks were present on launch day. -
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Reddit Advertising:
Posted several in-depth comments on Reddit posts to try and attract potential customers. This often set me apart from the bot accounts that typically post ads on Reddit. -
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Customer Support:
First time using WHMCS as a customer support platform. Built upon Nodecraft experience; however, I spent more time on platform feedback.
Impact & Outcome
Furthered my understanding of how to debug Java in particular and the JVM memory model. Also gained a bit of experience with the advertising aspect.
Nodecraft
Customer Support Representative
Assisted thousands of active customers with server setup and questions or performance issues. This also included working with their many partners with larger projects or modpack questions etc. In addition to that I also led many internal company improvements and researched various things to improve the existing customer support workflow.
Key Takeaways
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Startup Pacing:
Gained valuable experience working in a startup-type environment where you are expected to always be on your toes and carry more weight on your shoulders compared to the average job. -
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Customer Support:
First official job where I was directly facing customers on a daily basis. I excelled during high volume periods such as the Palworld game launch and received high CSAT ratings a majority of the time. -
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Project Management:
I manually managed all Minecraft modpacks on the panel at the time which required extensive time management and prioritization skills. -
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Team Building:
There were several times where I spearheaded improvements to KB structure both internal and external along with ways to improve team efficiency.
Impact & Outcome
Tons of experience gained in the server hosting industry and customer support at the same time. This position also paved the way for me to learn more about Linux as a whole and furthered my technical knowledge for things like Minecraft and Java.
Nodecraft Discord
Community Moderator
Helped hundreds of people in Discord with product questions and technical server issues. Often the primary respondent for community support.
Key Takeaways
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Customer Support:
First experience working with customers in a semi-professional manner. -
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Troubleshooting:
Learned common server hosting practices and issues while helping users. -
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Industry Pivot:
Moved from web dev interest into the server hosting industry.
Impact & Outcome
This moderator position lead to me being taken on as a full time position at Nodecraft as a customer support representative.
Oracle Cerner
Software Engineer Intern
Worked on a web dev team for a healthcare scheduling application. Introduced to enterprise development stacks, GitHub workflows, React, and Redux.
Key Takeaways
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Main Focus:
Learning React and Redux frameworks along with GitHub workflows; fixed their Storybook testing environment. -
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Agile Workflow:
Exposed to agile project management, improving planning and execution skills. -
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First Job:
Gained valuable experience in teamwork and remote work dynamics.
Impact & Outcome
First exposure to the tech industry and inspired me to keep learning more about web dev and various other topics of interest.
Community Involvement
Dregora/NLBlackEagle Discord
July 2023 - PresentCommunity Support & Assistant
Interested in unique world gen as a player, eventually started assisting the developer with Discord server upkeep and learning mod history.
Learned about image-based terrain generation and world building through Dregora's unique noise-based terrain.
Became a presence in the community by helping users with questions related to Dregora and RLCraft Dregora.
Developed a friendship with the main mod developer NLBlackEagle.
Result: Furthered interest in modded Minecraft and gained knowledge on voxel terrain generation in relation to world building.
Croptopia/Thonk's Discord
July 2022 - PresentCommunity Help & Contributor
Started as an end-user and evolved into helping hundreds of other users with mod setup, configurations, and general questions.
One of the first communities I engaged with after experimenting with Vanilla Minecraft.
Actively used Thonk's mods and assisted many users in the Discord server.
Provided direct feedback to the developer on various mods.
Result: Still active in the community and remain in contact with the developer.
Technical Roles & Projects
Kickcraft
Minecraft Server Developer
Official Minecraft server for Kick.com. Brought on as a developer/consultant prior to launch and kept post launch. Worked on plugin configs and team management.
Core Outcome: Experience managing a decently large important server while working behind the scenes to work on updates and maintain performance.
Moopdon/Aldaria
Technical Lead & Co-owner
Managed full development lifecycle of three modpack iterations for a small Minecraft community. Maintained a stable live server for 6 months.
Core Outcome: Pivotal period in which I leaned into the Minecraft modded community and server hosting industry in general.
